Help & FAQ

Open the TapTapGo Rider app, set your pickup and destination on the map, choose your vehicle type, and confirm the request. We match you with a nearby driver who can propose a fare.

Drivers propose a price for your trip. You can accept or decline. If you decline, we may offer the ride to another driver. There is a limit on how many times you can decline before the request is cancelled—try again with a fresh booking if needed.

When a driver proposes a fare, you typically have about one minute to accept or decline before the offer expires. Watch the countdown in the app and respond promptly to avoid losing the match.

Yes. You can cancel while searching for a driver or before the trip starts, subject to our terms. Repeated no-shows or abuse may affect your account.

TapTapGo may require an active rider subscription to book trips. Check Account → billing in the app or visit your account on the website for plan status and renewal.

Go online in the TapTapGo Driver app when you are approved and ready to work. You will receive offers for nearby requests. Tap the offer to view pickup and destination, then propose your price before the offer timer runs out.

Each incoming offer has a countdown timer shown in the app. Propose your fare before it expires. If you miss the window, the offer may go to another driver or the rider may be matched again.

The rider sees your proposed fare and can accept or decline. If they accept, the trip moves to pickup. If they decline or time runs out, you may receive new offers depending on dispatch rules.

Complete driver registration: profile, vehicle details, and required documents. Our team reviews your submission. Status appears as Pending review, Verified, or Suspended in the Driver app Account screen.

Drivers typically need an active vehicle subscription for each vehicle used on the platform. Manage billing from the Driver app or driver information on this site.

TapTapGo is built for Sierra Leone, starting with Freetown and expanding as coverage grows. Availability depends on driver supply in your area.

Email support@taptapgosl.com from the app (Account → Contact support) or include your registered phone/email and trip details for faster help.

See our Terms of Service, Privacy Policy, and contact & enforcement pages for legal and safety information.