Privacy Policy

This Privacy Policy explains how TapTapGo (“we”, “us”) collects, uses, and shares information when you use our rider and driver apps and our website.

Information we collect

• Account information: name, phone number, and profile details you provide.
• Location: pickup and drop-off coordinates and approximate trip route while the trip is active.
• Trip information: time, status, and basic trip metadata to operate the service.
• Device and usage: app version, device identifiers, and logs needed for reliability and fraud prevention.

How we use information

• To match riders with drivers and complete trips.
• To provide support and resolve disputes.
• To improve reliability, safety, and performance.
• To comply with legal obligations.

How we share information

We share limited information to operate trips—for example, riders see driver details and drivers see pickup/drop-off details. We may also share information with service providers who help us run the platform (hosting, analytics, customer support) under confidentiality and security obligations.

Data retention

We retain trip and account information for as long as needed to provide the service, meet legal requirements, and maintain platform safety. We may keep certain records longer for fraud prevention or dispute resolution.

Your choices

• You can request access, correction, or deletion of certain data by contacting us.
• You can disable location permissions, but the service may not function correctly without pickup and trip tracking.

Contact

If you have questions, contact us via the contact page.